Frequently Asked Questions

Yes. Every item listed on LuxGlassHub.com is genuine. We work exclusively with suppliers who maintain structured sourcing and handling processes, and each product undergoes an internal inspection before shipment. We guarantee the authenticity of every pair we sell.

LuxGlassHub.com operates as an independent luxury eyewear resale marketplace. We are not officially affiliated with, endorsed by, or directly connected to any brand manufacturers unless explicitly stated. Brand names and logos remain the property of their respective owners and are used solely for identification and descriptive purposes. This is a standard model for premium outlet and resale marketplaces.

Our verification process covers three core stages:

• Supplier review — we vet our partners to ensure products come with proper packaging, labeling, and documentation where applicable.
• Listing accuracy — all product images, specs, and descriptions are reviewed for consistency with supplier information.
• Pre-shipment inspection — before packing, each item is matched against the order details and reviewed for visible condition and finish.

You can read a full breakdown on our Authentication & Verification page.

Minor variations in packaging or included accessories can occur due to manufacturing updates, regional distribution differences, or production batch changes. These variations are common across the luxury goods industry and do not affect the authenticity, usability, or general presentation of the product. If you have concerns about your specific order, please contact our support team.

Browse our collection by category — Sunglasses or Eyeglasses — or filter by brand in the Brands section. Once you find a pair you like, select your size if applicable, add to cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment information to complete the purchase.

You can complete a purchase as a guest, but creating an account at My Account allows you to track your orders, save a wishlist, and access your order history more conveniently.

Orders begin processing shortly after they are placed. If you need to cancel or modify an order, please contact our support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment stage.

Once your order is placed and payment is confirmed, you’ll receive an order confirmation email at the address you provided during checkout. This email includes your order number and a summary of the items purchased. A separate shipping notification with tracking details will follow once your order is dispatched.

We carry an extensive selection of luxury eyewear brands. Our current catalog includes, among others:

• Alexander McQueen, Balenciaga, Balmain, Bottega Veneta, Burberry, Cartier, Celine
• Chrome Hearts, Dolce & Gabbana, Fendi, Gentle Monster, Givenchy, Gucci
• Jacques Marie Mage, Loewe, Louis Vuitton, Maison Margiela, Prada, Rick Owens
• Saint Laurent, Tom Ford, Versace, Vivienne Westwood, Oakley, Persol, and more

View the full selection on our Brands page.

Yes — we offer free worldwide shipping on all orders. There are no minimum order values or hidden delivery charges. The price you see at checkout is the price you pay.

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next available business day. Processing includes order verification, payment confirmation, quality inspection, and secure packaging before handoff to our shipping partner.

Delivery times vary depending on your location. Domestic orders within the United States typically arrive within 3–7 business days after dispatch. International delivery timescales can vary by destination — please allow additional time for customs clearance in some countries. You’ll receive a tracking number by email once your order has shipped.

Yes. Once your order is dispatched, you’ll receive a shipping confirmation email containing a tracking number and a link to follow your shipment in real time. If you have an account, you can also view tracking information in your order history at My Account.

We ship worldwide. If you have a specific question about shipping eligibility for your country, please contact our support team before placing your order and we’ll be happy to confirm.

All items are packaged using protective materials specifically designed to prevent damage during transit. We use secure outer packaging suited to premium products — your eyewear is handled with care at every stage of the fulfillment process.

We offer a 30-day return window. If you’re not satisfied with your purchase, you may initiate a return within 30 days of receiving your order. Items must be in their original condition, unused, and returned with all original packaging and accessories. Please visit our Returns & Exchanges page for full details and eligibility conditions.

To initiate a return, contact our support team via the Contact Us page. Please include your order number and a brief description of the reason for the return. Our team will review your request and provide you with return instructions. Each case is handled individually.

If your order arrives damaged, incorrect, or inconsistent with what was described, please contact our support team promptly with your order number and photos of the issue. We will review your case and work to provide a suitable resolution — whether that’s a replacement, exchange, or refund — in accordance with our return and refund policies.

Return shipping conditions are outlined in our Returns & Exchanges policy. In cases where the return is due to a product error or defect on our part, return shipping costs are covered. For change-of-mind returns, please refer to our policy page or contact our support team for specific details.

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, refunds are processed back to your original payment method. Timing depends on your payment provider — card refunds typically take 3–10 business days to appear on your statement. PayPal refunds are generally faster.

We accept the following payment methods:

• Visa — credit & debit cards
• Mastercard — credit & debit cards
• American Express
• PayPal

All payments are processed through encrypted, secure channels. Full details are available on our Payment & Billing page.

Yes. We use modern SSL encryption and trusted financial partners to protect every transaction. Your payment data is processed through secure, industry-standard systems and is never stored on our servers. Look for the padlock icon in your browser’s address bar as confirmation of a secure connection.

Payment is charged at the time of order placement, once your transaction is confirmed. You will receive an order confirmation email shortly after a successful payment. If payment fails for any reason, your order will not be processed and you will be notified.

Yes, all prices on LuxGlassHub.com are listed in US dollars (USD). If you are purchasing from outside the United States, your bank or payment provider may apply a currency conversion rate. Any applicable conversion fees are determined by your financial institution and are outside of our control.

Yes. An order confirmation email containing a full summary of your purchase, including item details and total charged, is sent automatically after payment. If you require a formal invoice for business purposes, please contact our support team with your order number.

Yes. Our collection includes both sunglasses and optical eyeglasses (frames). Both categories are available across men’s, women’s, and unisex styles from a wide range of luxury brands. You can browse by category or filter by gender and brand from the main navigation.

Each product listing includes the available specifications, such as frame width, lens dimensions, and bridge measurements where applicable. These measurements are the standard sizing information provided by the manufacturer. If you need help interpreting sizing or would like clarification on a specific model, our support team can assist you. You can also reach us via Contact Us.

Absolutely. All items on our platform are genuine regardless of their price or discount level. We operate as a luxury outlet marketplace, which means our pricing reflects outlet and resale market conditions — not the authenticity or quality of the product. Discounts of up to 70% off retail price are standard for our business model.

We continuously work to offer competitive pricing across our catalog. Our best prices guarantee reflects our commitment to providing genuine luxury eyewear at outlet prices — typically up to 70% below standard retail rates. If you have a question about a specific listing’s pricing, feel free to contact our team.

While we don’t currently offer a formal request service, you’re welcome to contact us and let us know what you’re looking for. We regularly update our inventory, and our team may be able to advise on availability or upcoming additions to the collection.

Yes. You can save products to your wishlist by clicking the wishlist icon on any product listing or from the navigation bar. A free account is recommended to keep your wishlist saved across sessions. Visit your wishlist at any time to review saved items.