Returns & Exchanges
A clear, fair, and convenient return process. We make the return experience transparent while maintaining the quality standards expected from a trusted marketplace.
Conditions
Return Eligibility
To qualify for a return, products must meet these conditions:
Window
Return Timeframe
Customers may request a return within 14–30 days of receiving their order, depending on the item and shipping location.
We recommend initiating the return process as soon as possible after delivery to ensure eligibility.
Products that do not meet requirements may not be eligible for a full refund.
Step by Step
How to Start a Return
Contact our support team and provide the following information:
Order Number
Provide your order number for quick lookup
Your Details
Full name and email address used for the purchase
Reason for Return
Brief description of why you’d like to return
Photos (if applicable)
If damaged or incorrect, include photos of the item
Receive Instructions
Once reviewed, you’ll receive return shipping instructions
After Inspection
Refund Process
After we receive and inspect the returned item, a refund will be issued to the original payment method used at checkout.
Refunds are typically processed within several business days after inspection. Additional time may be needed depending on your bank.
Special Cases
Partial Refunds
In certain cases, a partial refund may be issued if the returned item does not fully meet the original condition requirements. This may apply if:
Each situation is reviewed individually to ensure fairness and transparency.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and offer a replacement, full refund, or exchange for another product. Please provide clear photos and a description.
Non-Returnable Items
Some items may not be eligible for return:
Exchanges
If you would like to exchange an item for a different model or style, please submit a return request first. Once the original item is approved and received, you may place a new order for the desired product.
Return Shipping
Shipping instructions will be provided after approval. If the item is defective or incorrect, return shipping may be covered. If based on preference, shipping costs may apply. We recommend using a trackable shipping method.
LuxGlassHub.com is not responsible for returns lost in transit without tracking confirmation.
Order Cancellation
Orders may be canceled before the item has been processed or shipped. Once an order has entered the shipping stage, it must follow the return process instead.