Returns & Exchanges

A clear, fair, and convenient return process. We make the return experience transparent while maintaining the quality standards expected from a trusted marketplace.

Conditions

Return Eligibility

To qualify for a return, products must meet these conditions:

✓Item must be unused and in original condition
✓Original packaging, tags, and protective materials included
✓No visible signs of wear, damage, or alteration
✓Return request submitted within the allowed timeframe
✓Proof of purchase is required

Window

Return Timeframe

Customers may request a return within 14–30 days of receiving their order, depending on the item and shipping location.

We recommend initiating the return process as soon as possible after delivery to ensure eligibility.

Products that do not meet requirements may not be eligible for a full refund.

Step by Step

How to Start a Return

Contact our support team and provide the following information:

1

Order Number

Provide your order number for quick lookup

2

Your Details

Full name and email address used for the purchase

3

Reason for Return

Brief description of why you’d like to return

4

Photos (if applicable)

If damaged or incorrect, include photos of the item

5

Receive Instructions

Once reviewed, you’ll receive return shipping instructions

After Inspection

Refund Process

After we receive and inspect the returned item, a refund will be issued to the original payment method used at checkout.

1Return shipment is received and inspected
2Item condition is verified
3Refund approval is processed
4Funds are returned to the original payment method

Refunds are typically processed within several business days after inspection. Additional time may be needed depending on your bank.

Special Cases

Partial Refunds

In certain cases, a partial refund may be issued if the returned item does not fully meet the original condition requirements. This may apply if:

—The item shows signs of use
—Packaging is missing or damaged
—Accessories or included materials are not returned
—Return requested outside the standard timeframe

Each situation is reviewed individually to ensure fairness and transparency.

Hassle-Free Returns

We value customer satisfaction and aim to maintain a fair and consistent return process that reflects luxury marketplace standards.

Contact Support

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and offer a replacement, full refund, or exchange for another product. Please provide clear photos and a description.

Non-Returnable Items

Some items may not be eligible for return:

✕Items marked as final sale
✕Products that have been worn or altered
✕Custom or special-order items
✕Items returned without original packaging

Exchanges

If you would like to exchange an item for a different model or style, please submit a return request first. Once the original item is approved and received, you may place a new order for the desired product.

Return Shipping

Shipping instructions will be provided after approval. If the item is defective or incorrect, return shipping may be covered. If based on preference, shipping costs may apply. We recommend using a trackable shipping method.

LuxGlassHub.com is not responsible for returns lost in transit without tracking confirmation.

Order Cancellation

Orders may be canceled before the item has been processed or shipped. Once an order has entered the shipping stage, it must follow the return process instead.